Skip to main content

Billing FAQ

Common questions about plans, pricing, and billing.

Plans & Pricing​

Which plan is right for me?​

Your SituationRecommended Plan
Growing team, up to 5M eventsGrowth
Multi-brand retailer, up to 15M eventsScale
Unlimited events, custom requirementsEnterprise

Can I try before I buy?​

Yes! All plans include a 14-day free trial with full features. No credit card required.

Is there a free plan?​

No, but our 14-day free trial gives you full access to evaluate the platform. We also offer special pricing for nonprofits and early-stage startups.

Do you offer discounts?​

DiscountAmountHow to Get
Annual billing~17% savings (2 months free)Select annual at checkout
Nonprofits50%Email sales with proof
StartupsVariesApply at sealmetrics.com/startups
Education50%Email with .edu address

What currency do you charge in?​

All prices are in Euros (EUR). Charges appear in EUR on your statement; your bank handles conversion if needed.

Changing Plans​

Can I upgrade at any time?​

Yes. Upgrades take effect immediately:

  • You get instant access to new features
  • Prorated charge for the remainder of your billing period

Can I downgrade at any time?​

Yes. Downgrades take effect at your next billing cycle:

  • You keep current features until period ends
  • New (lower) rate applies on next bill

Can I switch from monthly to annual?​

Yes. You'll:

  1. Pay prorated annual amount (minus credit for current month)
  2. Start saving ~17% immediately
  3. Next charge is in 12 months

Billing & Payments​

When am I charged?​

  • Monthly: Same day each month (based on signup date)
  • Annual: Once per year on your signup anniversary

What payment methods do you accept?​

MethodAvailability
Credit cards (Visa, MC, Amex)All plans
SEPA Direct DebitEU customers
Bank transferAnnual plans only

Can I pay by invoice?​

Bank transfer/invoice payment is available for:

Do I get an invoice?​

Yes. Every payment generates an invoice with:

  • Itemized charges
  • VAT breakdown (EU)
  • PDF download option

Can I add a PO number to invoices?​

Yes. Go to Settings > Billing > Billing Info and add your PO number. It will appear on all future invoices.

Limits & Overages​

What counts as an event?​

Events include pageviews, virtual pageviews (SPAs), conversions, micro-conversions, and custom events. All event types count toward your monthly limit.

What happens if I exceed my event limit?​

  1. Tracking continues (no data loss)
  2. No overage charges — your monthly price stays fixed
  3. One free overage month per year is included
  4. If you exceed 120% of your limit for 2+ consecutive months, you're auto-upgraded to the next tier

Do unused events roll over?​

No. Event allowances reset each billing cycle.

Trials & Cancellation​

How does the free trial work?​

  1. Sign up — no credit card required
  2. Get full access to all features for 14 days
  3. After 14 days, choose a plan to continue

What happens when my trial ends?​

  • If you chose a plan: Automatically activates
  • If no plan selected: Account becomes read-only (view data, can't track new)

How do I cancel?​

  1. Go to Settings > Billing > Plan
  2. Click Cancel Subscription
  3. Confirm cancellation
  4. Access continues until period ends

Is there a cancellation fee?​

No. Cancel anytime with no penalties.

Can I get a refund?​

Plan TypeRefund Policy
MonthlyNo refunds, access until period ends
AnnualProrated refund within first 30 days

What happens to my data after cancellation?​

  • Immediately: Account becomes read-only
  • 30 days: Data export available
  • 90 days: Data permanently deleted

Export your data before cancellation if needed.

Taxes​

Do you charge VAT?​

LocationVAT Treatment
Spain21% IVA charged
EU with valid VAT IDReverse charge (0%)
EU without VAT IDYour country's VAT rate
Non-EUNo VAT

How do I add my VAT number?​

  1. Go to Settings > Billing > Billing Info
  2. Enter your VAT number
  3. System validates automatically
  4. Future invoices show reverse charge

Can I get a VAT refund for past invoices?​

If you forgot to add your VAT ID, contact billing@sealmetrics.com with:

  • Your VAT number
  • Invoice numbers affected

We'll issue corrected invoices and credit the VAT.

Users & Teams​

Can multiple people share one login?​

No. Each team member should have their own login for:

  • Security (audit trail)
  • Personalized settings
  • Individual permissions

How many users can I have?​

All plans include unlimited users. There is no user limit on any plan.

Can I give clients read-only access?​

Yes. Invite users with "Viewer" role. They can see dashboards but not change settings.

Security​

Is my payment information secure?​

Yes. We use Stripe for payment processing:

  • PCI DSS Level 1 certified
  • We never see or store your full card number
  • All transactions encrypted

Can I use 2FA for billing?​

2FA protects your entire account, including billing. Enable at Settings > Security > Two-Factor Authentication.

Getting Help​

Who do I contact for billing issues?​

Can I talk to someone about pricing?​

Yes! For custom pricing or questions:

Where can I see my current plan and usage?​

Go to Settings > Billing for:

  • Current plan details
  • Usage statistics
  • Invoice history
  • Payment methods