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Billing FAQ

Common questions about plans, pricing, and billing.

Plans & Pricing​

Which plan is right for me?​

Your SituationRecommended Plan
Small e-commerce, up to 1M eventsStarter
Growing team, need BigQuery, up to 5M eventsGrowth
Multi-brand retailer, up to 25M eventsScale
Large retail group, up to 100M eventsPro
Unlimited events, custom requirementsEnterprise

Can I try before I buy?​

Yes! All plans include a 14-day free trial with full features. A credit card is required to start your trial, but your card will not be charged during the 14-day trial period.

Is there a free plan?​

No, but our 14-day free trial gives you full access to evaluate the platform. We also offer special pricing for nonprofits and early-stage startups.

Do you offer discounts?​

DiscountAmountHow to Get
Annual billing~15% savingsSelect annual at checkout
Nonprofits50%Email sales with proof
StartupsVariesApply at sealmetrics.com/startups
Education50%Email with .edu address

What currency do you charge in?​

All prices are in Euros (EUR). Charges appear in EUR on your statement; your bank handles conversion if needed.

Changing Plans​

Can I upgrade at any time?​

Yes. Upgrades take effect immediately:

  • You get instant access to new features
  • Prorated charge for the remainder of your billing period

Can I downgrade at any time?​

Yes. Downgrades take effect at your next billing cycle:

  • You keep current features until period ends
  • New (lower) rate applies on next bill

Can I switch from monthly to annual?​

Yes. You'll:

  1. Pay prorated annual amount (minus credit for current month)
  2. Start saving ~15% immediately
  3. Next charge is in 12 months

Billing & Payments​

When am I charged?​

  • Monthly: Same day each month (based on signup date)
  • Annual: Once per year on your signup anniversary

What payment methods do you accept?​

MethodAvailability
Credit cards (Visa, MC, Amex)All plans
SEPA Direct DebitEU customers
Bank transferAnnual plans only

Can I pay by invoice?​

Bank transfer/invoice payment is available for:

Do I get an invoice?​

Yes. Every payment generates an invoice with:

  • Itemized charges
  • VAT breakdown (EU)
  • PDF download option

Can I add a PO number to invoices?​

Yes. Go to Settings > Billing > Billing Info and add your PO number. It will appear on all future invoices.

Limits & Overages​

What counts as an event?​

Events include pageviews, virtual pageviews (SPAs), conversions, micro-conversions, and custom events. All event types count toward your monthly limit.

What happens if I exceed my event limit?​

  1. Tracking continues (no data loss)
  2. Overage charges apply per 100,000 additional events
  3. You're notified by email
  4. Appears on next invoice

Overage rates vary by plan (€20/100K for Starter, €15 for Growth, €10 for Scale, €8 for Pro).

Do unused events roll over?​

No. Event allowances reset each billing cycle.

Trials & Cancellation​

How does the free trial work?​

  1. Sign up and enter your credit card details at checkout
  2. Get full access to all features for 14 days
  3. Your card will not be charged during the trial period
  4. After 14 days, your plan activates automatically—cancel anytime before to avoid charges

What happens when my trial ends?​

  • If you added payment: Automatically converts to paid plan
  • If no payment method: Account becomes read-only (view data, can't track new)

How do I cancel?​

  1. Go to Settings > Billing > Plan
  2. Click Cancel Subscription
  3. Confirm cancellation
  4. Access continues until period ends

Is there a cancellation fee?​

No. Cancel anytime with no penalties.

Can I get a refund?​

Plan TypeRefund Policy
MonthlyNo refunds, access until period ends
AnnualProrated refund within first 30 days

What happens to my data after cancellation?​

  • Immediately: Account becomes read-only
  • 30 days: Data export available
  • 90 days: Data permanently deleted

Export your data before cancellation if needed.

Taxes​

Do you charge VAT?​

LocationVAT Treatment
Spain21% IVA charged
EU with valid VAT IDReverse charge (0%)
EU without VAT IDYour country's VAT rate
Non-EUNo VAT

How do I add my VAT number?​

  1. Go to Settings > Billing > Billing Info
  2. Enter your VAT number
  3. System validates automatically
  4. Future invoices show reverse charge

Can I get a VAT refund for past invoices?​

If you forgot to add your VAT ID, contact billing@sealmetrics.com with:

  • Your VAT number
  • Invoice numbers affected

We'll issue corrected invoices and credit the VAT.

Users & Teams​

Can multiple people share one login?​

No. Each team member should have their own login for:

  • Security (audit trail)
  • Personalized settings
  • Individual permissions

How many users can I have?​

All plans include unlimited users. There is no user limit on any plan.

Can I give clients read-only access?​

Yes. Invite users with "Viewer" role. They can see dashboards but not change settings.

Security​

Is my payment information secure?​

Yes. We use Stripe for payment processing:

  • PCI DSS Level 1 certified
  • We never see or store your full card number
  • All transactions encrypted

Can I use 2FA for billing?​

2FA protects your entire account, including billing. Enable at Settings > Security > Two-Factor Authentication.

Getting Help​

Who do I contact for billing issues?​

Can I talk to someone about pricing?​

Yes! For custom pricing or questions:

Where can I see my current plan and usage?​

Go to Settings > Billing for:

  • Current plan details
  • Usage statistics
  • Invoice history
  • Payment methods