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Invoices & Payments

Manage your billing, view invoices, update payment methods, and handle billing-related tasks.

Viewing Invoices​

Access Invoice History​

  1. Go to Settings → Billing → Invoices
  2. View list of all invoices
Invoices
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Invoice       Date         Amount      Status
─────────────────────────────────────────────
INV-2024-01   Jan 15       €760.59     ✅ Paid
INV-2023-12   Dec 15       €724.39     ✅ Paid
INV-2023-11   Nov 15       €724.39     ✅ Paid
INV-2023-10   Oct 15       €724.39     ✅ Paid

[Download All] [Filter by Date]

Invoice Details​

Click on any invoice to view details:

Invoice INV-2024-01
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Invoice Date:    January 15, 2024
Due Date:        January 15, 2024
Status:          Paid

Bill To:
  Your Company S.L.
  Calle Example 123
  28001 Madrid, Spain
  VAT: ES12345678A

───────────────────────────────────────────

Description                          Amount
───────────────────────────────────────────
Sealmetrics Growth (Monthly)       €599.00
  Jan 15 - Feb 14, 2024

───────────────────────────────────────────
Subtotal                           €599.00
VAT (21%)                          €125.79
───────────────────────────────────────────
Total                              €724.79
Amount Paid                        €724.79
Balance Due                          €0.00

[Download PDF] [Download CSV]

Download Options​

FormatUse Case
PDFOfficial invoice for records
CSVImport to accounting software

Invoice issuer & VAT​

Your official invoices are issued through Quaderno, which Sealmetrics uses for VAT/tax compliance. Quaderno validates EU VAT numbers against VIES and applies the correct tax treatment per location. Card payments are processed by Stripe; if a Quaderno invoice is unavailable, Sealmetrics falls back to the Stripe invoice for that payment.

Payment Methods​

Accessing Payment Settings​

Sealmetrics uses Stripe for secure payment processing (cards). Official invoices are issued through Quaderno for VAT compliance — see Invoice issuer & VAT. To manage your payment methods:

  1. Go to Settings → Billing
  2. Click Manage Payment Methods
  3. This opens the Stripe Customer Portal where you can:
    • Add new cards
    • Update existing cards
    • Remove old payment methods
    • Set a default payment method

Change Your Credit Card​

To update or replace your credit card:

  1. Go to Settings → Billing
  2. Click Manage Payment Methods
  3. In the Stripe portal:
    • Click Add payment method to add a new card
    • Or click on an existing card to update it
  4. Enter your new card details
  5. Set as default if desired
  6. Click Save
Payment Methods (Stripe Portal)
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Primary:
┌─────────────────────────────────────────┐
│ 💳 Visa ending in 4242                  │
│    Expires 12/2025                      │
│    [Default]                            │
└─────────────────────────────────────────┘

Backup:
┌─────────────────────────────────────────┐
│ 💳 Mastercard ending in 5555            │
│    Expires 08/2026                      │
│    [Make Default] [Remove]              │
└─────────────────────────────────────────┘

[+ Add Payment Method]

Add Payment Method​

  1. Click + Add Payment Method
  2. Enter your credit or debit card details
  3. Click Save

Supported Payment Methods​

Sealmetrics accepts credit and debit cards through Stripe:

MethodAvailability
VisaAll plans
MastercardAll plans
American ExpressAll plans
Other Stripe-supported cardsAll plans

Bank transfer, SEPA Direct Debit, and PayPal are not currently supported.

Update Expiring Card​

When your card is expiring:

  1. You'll receive email notification 30 days before
  2. Go to Settings → Billing → Payment Methods
  3. Click on the expiring card
  4. Update details or add new card
  5. Set new card as default if needed

Billing Information​

Company Details​

Update your billing information:

  1. Go to Settings → Billing → Billing Info
  2. Edit details:
Billing Information
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Company Name:    [Your Company S.L.        ]
VAT Number:      [ES12345678A              ]

Billing Address:
Street:          [Calle Example 123        ]
City:            [Madrid                   ]
Postal Code:     [28001                    ]
Country:         [Spain                  ▼ ]

Billing Email:   [billing@company.com      ]
  ☑ Send invoices to this email
  ☑ Send payment receipts

[Save Changes]

VAT/Tax Information​

Tax is calculated and applied by Quaderno based on your billing location and VAT status. The exact rate shown on your invoice depends on your case.

EU Customers​

If you have a valid EU VAT number:

  • Provide VAT ID during signup or in billing settings
  • VAT reverse charge applies (0% VAT)
  • You self-report VAT in your country

Non-EU Customers​

  • No VAT charged
  • Local taxes may apply in your jurisdiction

Spanish Customers​

  • 21% IVA applies
  • VAT shown on all invoices

Invoice Customization​

Request custom invoice details:

  • Purchase order numbers
  • Cost center codes
  • Department names
  • Custom fields

Contact billing@sealmetrics.com for custom invoice requirements.

Billing Cycle​

Monthly Billing​

  • Charged on the same day each month
  • Based on your signup/upgrade date
  • Example: Signed up Jan 15 → Billed 15th of each month

Annual Billing​

  • Charged once per year
  • ~17% savings (2 months free)
  • Example: Annual starting Jan 15 → Next charge Jan 15 next year

Changing Billing Cycle​

Monthly to Annual:

  1. Go to Settings → Billing → Plan
  2. Click Switch to Annual
  3. Pay prorated annual amount (minus current month credit)
  4. Save ~17% going forward

Annual to Monthly:

  • Automatic at renewal if you choose not to renew annually
  • Contact support mid-term for special circumstances

Failed Payments​

Automatic Retry​

When a payment fails, Stripe automatically retries it over the following days (Stripe Dunning). You'll be notified by email of the failure, and any scheduled retry date is shown in the failure banner. The exact retry schedule is managed by Stripe and may vary depending on your case.

Manual Retry​

To retry immediately:

  1. Go to Settings → Billing
  2. See payment failure banner
  3. Click Retry Payment
  4. Or update payment method and retry

Preventing Service Interruption​

If payment fails:

⚠️ Payment Failed

Your payment of €599.00 failed on Jan 15.

Card ending in 4242 was declined.
Reason: Insufficient funds

Next automatic retry: Jan 18

[Update Payment Method] [Retry Now]
  1. Update payment method with valid card
  2. Click Retry Now
  3. Service continues uninterrupted

Refunds & Credits​

Cancellation Refunds​

Refund eligibility depends on your plan and circumstances. As a general guideline, monthly plans run until the end of the current period without a refund, while annual plans may qualify for a prorated refund depending on your case. Contact billing@sealmetrics.com to review your situation.

Service Credits​

Credits may be issued for:

  • SLA violations
  • Extended outages
  • Billing errors

Credits appear on next invoice:

Invoice INV-2024-02
───────────────────────────────────────────
Sealmetrics Growth (Monthly)       €599.00
Credit: January SLA compensation   -€59.90
───────────────────────────────────────────
Total                              €539.10

Requesting Refund​

For refund requests:

  1. Email billing@sealmetrics.com
  2. Include invoice number
  3. Explain circumstances
  4. Response within 2 business days

Receipts & Tax Documents​

Payment Receipts​

Receipts are sent automatically after each payment:

  • Sent to billing email
  • Includes payment confirmation
  • Links to full invoice

Annual Tax Summary​

Request annual summary for tax purposes:

  1. Go to Settings → Billing → Documents
  2. Click Generate Annual Summary
  3. Select year
  4. Download PDF

VAT Invoices​

All invoices include:

  • Your VAT number (if provided)
  • Our VAT number (included automatically)
  • VAT breakdown
  • Invoice date and number

Contact Billing Support​

For billing questions:

  • Email: billing@sealmetrics.com
  • Response time: 1 business day
  • Include: Account email, invoice number (if relevant)

Common requests:

  • Invoice copies
  • Payment receipts
  • VAT corrections
  • Custom billing arrangements
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