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Invoices & Payments

Manage your billing, view invoices, update payment methods, and handle billing-related tasks.

Viewing Invoices​

Access Invoice History​

  1. Go to Settings → Billing → Invoices
  2. View list of all invoices
Invoices
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Invoice       Date         Amount      Status
─────────────────────────────────────────────
INV-2024-01   Jan 15       €591.69     ✅ Paid
INV-2023-12   Dec 15       €555.39     ✅ Paid
INV-2023-11   Nov 15       €555.39     ✅ Paid
INV-2023-10   Oct 15       €555.39     ✅ Paid

[Download All] [Filter by Date]

Invoice Details​

Click on any invoice to view details:

Invoice INV-2024-01
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Invoice Date:    January 15, 2024
Due Date:        January 15, 2024
Status:          Paid

Bill To:
  Your Company S.L.
  Calle Example 123
  28001 Madrid, Spain
  VAT: ES12345678A

───────────────────────────────────────────

Description                          Amount
───────────────────────────────────────────
Sealmetrics Growth (Monthly)       €459.00
  Jan 15 - Feb 14, 2024

Event Overage (200,000)             €30.00
  @ €15.00/100,000

───────────────────────────────────────────
Subtotal                           €489.00
VAT (21%)                          €102.69
───────────────────────────────────────────
Total                              €591.69
Amount Paid                        €591.69
Balance Due                          €0.00

[Download PDF] [Download CSV]

Download Options​

FormatUse Case
PDFOfficial invoice for records
CSVImport to accounting software

Payment Methods​

Accessing Payment Settings​

Sealmetrics uses Stripe for secure payment processing. To manage your payment methods:

  1. Go to Settings → Billing
  2. Click Manage Payment Methods
  3. This opens the Stripe Customer Portal where you can:
    • Add new cards
    • Update existing cards
    • Remove old payment methods
    • Set a default payment method

Change Your Credit Card​

To update or replace your credit card:

  1. Go to Settings → Billing
  2. Click Manage Payment Methods
  3. In the Stripe portal:
    • Click Add payment method to add a new card
    • Or click on an existing card to update it
  4. Enter your new card details
  5. Set as default if desired
  6. Click Save
Payment Methods (Stripe Portal)
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Primary:
┌─────────────────────────────────────────┐
│ 💳 Visa ending in 4242                  │
│    Expires 12/2025                      │
│    [Default]                            │
└─────────────────────────────────────────┘

Backup:
┌─────────────────────────────────────────┐
│ 💳 Mastercard ending in 5555            │
│    Expires 08/2026                      │
│    [Make Default] [Remove]              │
└─────────────────────────────────────────┘

[+ Add Payment Method]

Add Payment Method​

  1. Click + Add Payment Method
  2. Choose type:
    • Credit/Debit Card
    • SEPA Direct Debit (EU)
    • Bank Transfer (annual plans only)
  3. Enter details
  4. Click Save

Supported Payment Methods​

MethodAvailability
VisaAll plans
MastercardAll plans
American ExpressAll plans
SEPA Direct DebitEU customers
Bank TransferAnnual plans, Growth+
PayPalNot currently supported

Update Expiring Card​

When your card is expiring:

  1. You'll receive email notification 30 days before
  2. Go to Settings → Billing → Payment Methods
  3. Click on the expiring card
  4. Update details or add new card
  5. Set new card as default if needed

Billing Information​

Company Details​

Update your billing information:

  1. Go to Settings → Billing → Billing Info
  2. Edit details:
Billing Information
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Company Name:    [Your Company S.L.        ]
VAT Number:      [ES12345678A              ]

Billing Address:
Street:          [Calle Example 123        ]
City:            [Madrid                   ]
Postal Code:     [28001                    ]
Country:         [Spain                  ▼ ]

Billing Email:   [billing@company.com      ]
  ☑ Send invoices to this email
  ☑ Send payment receipts

[Save Changes]

VAT/Tax Information​

EU Customers​

If you have a valid EU VAT number:

  • Provide VAT ID during signup or in billing settings
  • VAT reverse charge applies (0% VAT)
  • You self-report VAT in your country

Non-EU Customers​

  • No VAT charged
  • Local taxes may apply in your jurisdiction

Spanish Customers​

  • 21% IVA applies
  • VAT shown on all invoices

Invoice Customization​

Request custom invoice details:

  • Purchase order numbers
  • Cost center codes
  • Department names
  • Custom fields

Contact billing@sealmetrics.com for custom invoice requirements.

Billing Cycle​

Monthly Billing​

  • Charged on the same day each month
  • Based on your signup/upgrade date
  • Example: Signed up Jan 15 → Billed 15th of each month

Annual Billing​

  • Charged once per year
  • ~17% discount (2 months free)
  • Example: Annual starting Jan 15 → Next charge Jan 15 next year

Changing Billing Cycle​

Monthly to Annual:

  1. Go to Settings → Billing → Plan
  2. Click Switch to Annual
  3. Pay prorated annual amount (minus current month credit)
  4. Save ~17% going forward

Annual to Monthly:

  • Automatic at renewal if you choose not to renew annually
  • Contact support mid-term for special circumstances

Failed Payments​

Automatic Retry​

When a payment fails:

  1. Day 0: First attempt fails, you're notified
  2. Day 3: Automatic retry #1
  3. Day 7: Automatic retry #2
  4. Day 10: Automatic retry #3, service warning
  5. Day 14: Service suspension if unresolved

Manual Retry​

To retry immediately:

  1. Go to Settings → Billing
  2. See payment failure banner
  3. Click Retry Payment
  4. Or update payment method and retry

Preventing Service Interruption​

If payment fails:

⚠️ Payment Failed

Your payment of €499.49 failed on Jan 15.

Card ending in 4242 was declined.
Reason: Insufficient funds

Next automatic retry: Jan 18

[Update Payment Method] [Retry Now]
  1. Update payment method with valid card
  2. Click Retry Now
  3. Service continues uninterrupted

Refunds & Credits​

Cancellation Refunds​

  • Monthly plans: No refunds, access until period ends
  • Annual plans: Prorated refund available within first 30 days

Service Credits​

Credits may be issued for:

  • SLA violations
  • Extended outages
  • Billing errors

Credits appear on next invoice:

Invoice INV-2024-02
───────────────────────────────────────────
Sealmetrics Growth (Monthly)       €459.00
Credit: January SLA compensation   -€45.90
───────────────────────────────────────────
Total                              €413.10

Requesting Refund​

For refund requests:

  1. Email billing@sealmetrics.com
  2. Include invoice number
  3. Explain circumstances
  4. Response within 2 business days

Receipts & Tax Documents​

Payment Receipts​

Receipts are sent automatically after each payment:

  • Sent to billing email
  • Includes payment confirmation
  • Links to full invoice

Annual Tax Summary​

Request annual summary for tax purposes:

  1. Go to Settings → Billing → Documents
  2. Click Generate Annual Summary
  3. Select year
  4. Download PDF

VAT Invoices​

All invoices include:

  • Your VAT number (if provided)
  • Our VAT number (included automatically)
  • VAT breakdown
  • Invoice date and number

Contact Billing Support​

For billing questions:

  • Email: billing@sealmetrics.com
  • Response time: 1 business day
  • Include: Account email, invoice number (if relevant)

Common requests:

  • Invoice copies
  • Payment receipts
  • VAT corrections
  • Custom billing arrangements